Delivery & Shipping Policy

At The Dental Clues, we are committed to ensuring that your orders reach you in the quickest and most efficient manner. Below are the details of our delivery and shipping policy:

Order Processing & Delivery Timeline

• Orders placed with The Dental Clues typically take 4 to 7 business days to arrive at your doorstep from the date of order confirmation.
• Delivery times may vary based on your location, product availability, and external factors such as weather conditions or logistical disruptions.
• For remote or high-demand locations, delivery may take slightly longer, and we appreciate your patience.

Shipping Partners & Order Tracking

• We work with reputed logistics partners to ensure safe and timely deliveries.
• Once your order is dispatched, you will receive an email and SMS notification containing tracking details, including the courier company name and tracking number.
• You can track your order status using the provided details on the respective logistics partner’s website.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
• We may offer free shipping on certain orders based on promotions or order value.

Payment Methods

• We offer multiple secure payment options, including:
  • Internet Banking
  • Credit/Debit Cards (Visa, MasterCard, Maestro, American Express)
  • Digital Wallets & UPI
  • Gift Cards & Store Credit
• Cash on Delivery (COD) is currently not available but will be introduced soon with applicable terms and conditions.

Secure Transactions

• All online payments made through The Dental Clues are secured by trusted payment gateways with industry-standard encryption.
• We continuously monitor transactions for any fraudulent activity to ensure a safe and secure shopping experience for our customers.

Order Confirmation & Changes

• Once an order is placed, you will receive an order confirmation email with order details.
• If you wish to modify or cancel your order, please contact our customer support within 24 hours of placing the order.
• Orders that have already been shipped cannot be canceled or modified.

Delivery Address & Issues

• Please ensure that the shipping address provided is accurate and complete to avoid delays.
• If our logistics partner is unable to deliver your order due to an incorrect address or multiple failed attempts, the package may be returned to us, and additional shipping charges may apply for re-dispatch.

Damaged or Missing Items

• If you receive a damaged, defective, or missing item, please contact our support team within 48 hours of delivery with relevant proof (photos/videos) for a quick resolution.
• We will initiate a replacement or refund as per our Return & Refund Policy.

For any further queries regarding shipping and delivery, feel free to contact our customer support team via live chat, email, or phone. We are here to assist you at every step of your shopping experience!

Thank you for choosing The Dental Clues—Your One-Stop Destination for Dental Supplies!

Note

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this page periodically. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Site.

1. Your Privacy

At dentclues.com, we are extremely proud of our commitment to protecting your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

2. Privacy Assurance

We promise that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our website and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.

3. Information collected

When you use our Site, we collect and store your personal information. Our primary goal in doing so is to provide a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs and make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for this purpose. In general, you can browse the Site without revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To fully use our Site, you will need to register using our online registration form, where you may be required to provide us with your name, date of birth, contact number, email id, user id, password, residence/place of business information, billing information, shipping information, bank account details, and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Site. We may automatically track certain information about you based on your behavior on our site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. We use data collection devices such as “cookies” on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site and you may be required to reenter your password more frequently during a session. For more details on the usage data collected please refer to our Cookie Policy. If you choose to buy or sell on the Site, we collect information about your buying and selling behavior. We also collect other users’ comments about you in our feedback area such as product reviews, merchant ratings, etc. If you are a seller, we also collect some additional information, such as a billing address, banking information other payment instrument details, and tracking information from monetary transactions If you choose to post messages on our message boards, chat rooms, or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

4. Usage of your information

We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. You agree that we may use personal information about you to improve our marketing and promotional efforts, analyze site usage, improve the Site’s content and product offerings, and customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe, and customized experience while using the Site. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile under My Account or by clicking unsubscribe from any email communication. You may make changes to your profile at any time.

5. Disclosure of your information

We may also use your information to deliver information to you that, in some cases, is targeted to your interests, such as new services and promotions. The following are examples of some categories of persons to whom we would share your information from time to time.

• Advertisements: Where a user enters information on any form of an advertiser, the information is simultaneously collected by us and the advertiser. The information is used in accordance with the terms of this privacy policy and is used by the advertiser as per the advertisers’ prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information.
• Products and Services offered by third parties: There are certain items and services for which third parties request for information before the item/service is listed on the Site. The information provided by the user for such purposes is simultaneously collected by us and the respective third party. This information is utilized by the third party in accordance with its privacy policy and the terms of the offer. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.
• Internal Service Providers: We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product, and service operations that we provide to you on the Site and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Site related operation unless you have explicitly agreed or given your prior permission to them for additional uses.
• Other Corporate Entities: Dentclues.com and its parent, affiliates, subsidiaries, joint ventures, or any combination of such, will share some or all of your personal information with another business entity should we plan to, merge with, or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information.
• Legal Requests: We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud, and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, Registered User ID history, fraud complaints, and listing history without a subpoena. Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, and company name to Intellectual Property Right’s owners under a confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

What about children’s privacy?

Children are not eligible to use our Site and we ask that minors (under the age of 18) do not submit any personal information to us. If you are under the age of 18, you cannot buy or sell any items on the Site. If you wish to purchase or sell an item on the Site such purchase or sale may be made by your legal guardian or parents who have registered as users of the Site provided that such purchase or sale is not in relation to any adult material/mature audience items displayed on the Site, the sale or purchase of which to/by minors is strictly prohibited.

Access or change your personally identifiable information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Thedentalclues.com, your registered user ID and Password are required in order to access your profile information.

Security

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with Information Technology Act, 2000, and the rules made there under.